سياسة الاسترجاع والاستبدال – متجر رحد

Return and Exchange Policy – Rihad Store – Rihad Store, we care about our customers' satisfaction and provide a clear and easy return and exchange policy for electronic products. Please read the conditions below before submitting a return or exchange request. First: Return Policy You can request a return under the following conditions: - The product is unused and in its original condition and has not been turned on or activated. - Attach the purchase invoice or proof of purchase from our store. Electronic products cannot be returned in the following cases: - If the product has been opened, turned on, or activated (especially devices that require account registration or linking). - If the product has been damaged due to misuse or incorrect activation. - Software or digital products once downloaded or activated. Return request steps: - Contact us via [store’s WhatsApp]. - Send clear photos of the product and its condition. - After approval, the method of returning the product and refund will be determined within 7 working days of receiving the returned product. Second: Exchange Policy You can request an exchange for the electronic product within 7 days of receipt, according to the following conditions: - The product is unused and in its original condition. - Exchanges are available for products with proven manufacturing defects or order errors. - If you wish to exchange the product for another for reasons unrelated to defects, the customer bears the price difference (if any). Third: Non-Returnable or Non-Exchangable Products - Digital software or codes once purchased, downloaded, or activated cannot be returned. - Used or activated devices, such as phones, computers, and electronic games. - Electronic accessories that have been opened, such as earphones for health reasons. - Customized or modified products based on the customer’s request. Fourth: Refund Mechanism - The refund will be processed using the original payment method (bank transfer / credit card). - It may take 5-10 working days depending on the bank’s policy. - For more details, please contact customer service via [phone number / email / WhatsApp]. Phone number: 0534880065 Instagram: r7dg Discord: https://discord.gg/r7d Rihad Store – Because technology deserves the best!